REMOJO Privacy Policy

Updated at 27th February 2024

REMOJO (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by REMOJO.

This Privacy Policy applies to our website and its associated subdomains (collectively, our “Service”) alongside our application, REMOJO. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

DEFINITIONS AND KEY TERMS

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, are strictly defined as:

Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser,provide analytics, remember information about you such as your language preference or login information.
Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to REMOJO LTD, Amron House, Borough Road, North Shields, NE29 6RN, United Kingodom, that is responsible for your information under this Privacy Policy.
Country: where REMOJO or the owners/founders of REMOJO are based, in this case is UNITED KINGDOM
Customer: refers to the company, organization or person that signs up to use any REMOJO Service, platform or app.
Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit REMOJO and use the services.
IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
Personnel: refers to those individuals who are employed by REMOJO or are under contract to perform a service on behalf of one of the parties.
Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Service: refers to the service provided by REMOJO as described in the relative terms (if available) and on this platform.
Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
Website: REMOJO’s site, which can be accessed via this URL: https://remojo.com
You: a person or entity that is registered with REMOJO to use any service or product.

WHAT INFORMATION DO WE COLLECT?

We collect information from you when you sign up to any service, use our app(s), register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. The personal information that we request from you upon signing up for our app or service is:

Email Address
Password

HOW DO WE USE THE INFORMATION WE COLLECT?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience (your information helps us to better respond to your individual needs)
To improve our app (we continually strive to improve our app offerings based on the information and feedback we receivefrom you)
To improve customer service (your information helps us to identify and respond to you)
To process and verify transactions
To administer a contest, promotion, survey or other site feature
To send periodic emails
To communicate with you for legitimate business purposes including but not limited to: customer service, updates to terms of service, privacy policy, product offerings, service offerings, promotions, offers, transactions, payments, soliciting feedback, changes to service, etc.

WHEN DOES REMOJO USE END USER INFORMATION FROM THIRD PARTIES?

REMOJO will collect End User Data necessary to provide the REMOJO services to our customers. This may include such information as you have shared with third parties voluntarily, such as other websites and online services which then share such data with us.

WHEN DOES REMOJO USE CUSTOMER INFORMATION FROM THIRD PARTIES?

We receive some information from the third parties when you contact us or make purchases. For example, when you subscribe to our service, we receive information relating to the transaction from payment providers such as Google Play and Stripe. We may also receive such information as you have shared with third parties voluntarily, such as other websites and online services which then share such data with us, typically anonymised. You can control how much of your information and activity social media websites track and share by visiting these websites and changing your privacy settings.

DO WE SHARE THE INFORMATION WE COLLECT WITH THIRD PARTIES?

We may share the information that we collect, both personal and non-personal, with third parties such as analytics tools, marketing or customer service software providers and ad networks which we use to track performance of our ads and serve additional ads to interested customers or users. If we are involved in a merger, asset sale or other business reorganization, we may also share or transfer your personal and non-personalinformation to our successors-in-interest.

We may engage trusted third party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and the app, database storage and management, e-mail management, storage marketing, credit card processing, customer service and fulfilling orders for products and services you may purchase through the app or website. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.

We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks. If your IP address is shared, it may be used to estimate general location and other technographics such as connection speed, whether you have visited the app in a shared location, and type of the device used to visit the app. They may aggregate information about our advertising and what you see on the app and then provide auditing, research and reporting for us and our advertisers. We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.

WHERE AND WHEN IS INFORMATION COLLECTED FROM CUSTOMERS AND END USERS?

REMOJO will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above.

HOW DO WE USE YOUR EMAIL ADDRESS?

By submitting your email address to sign up or create an account for any of our products and services, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly, or through a third party. By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook or the Google Ads network, and similar, where we display custom advertising to specific people who have opted-in to receive communications from us. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates pertaining to your order. If, however,you have provided the same email to us through another method, we may use it for any of the purposes stated in this Policy. Note: If at any time you would like to opt out, you can email us and request to be removed from such lists.

HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your information only so long as we need it to provide REMOJO to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can't identify you.

HOW DO WE PROTECT YOUR INFORMATION?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database onlyto be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file by Us, although it may be by payment providers such as Google Play, Apple and Stripe. We cannot, however, ensure or warrant the absolute security of any information you transmit to REMOJO or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

COULD MY INFORMATION BE TRANSFERRED TO OTHER COUNTRIES?

REMOJO is incorporated in UNITED KINGDOM. Information collected via our website, through direct interactions with you, or from use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.

IS THE INFORMATION COLLECTED THROUGH THE REMOJO SERVICE SECURE?

We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.

CAN I UPDATE OR CORRECT MY INFORMATION?

The rights you have to request updates or corrections to the information REMOJO collects depend on your relationship with REMOJO. Personnel may update or correct their information as detailed in our internal company employment policies.

Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by deleting your account. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.

You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.

If you are an end user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organization of which you are a customer.

PERSONNEL

If you are a REMOJO worker or applicant, we collect information you voluntarily provide to us. We use the information collectedfor Human Resources purposes in order to administer benefits to workers and screen applicants.

You may contact us in order to (1) update or correct your information, (2) change your preferences with respect tocommunications and other information you receive from us, or (3) receive a record of the information we have relating to you.

Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information thatwe have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion.

SALE OF BUSINESS

We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of REMOJO or any of its Corporate Affiliates (as defined herein), or that portion of REMOJO or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.

AFFILIATES

We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this PrivacyPolicy, "Corporate Affiliate" means any person or entity which directly or indirectly controls, is controlled by or is under common control with REMOJO, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.

GOVERNING LAW

This Privacy Policy is governed by the laws of UNITED KINGDOM without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy except for those individuals who may have rights to make claims under Privacy Shield, or the Swiss-US framework.

The laws of UNITED KINGDOM, excluding its conflicts of law rules, shall govern this Agreement and your use of the app. Youruse of the app may also be subject to other local, state, national, or international laws.

By using REMOJO or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website, or use our services. Continued use of the website, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.

YOUR CONSENT

We've updated our Privacy Policy to provide you with complete transparency into what is being set when you visit our site and how it's being used. By using our app, registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.

LINKS TO OTHER WEBSITES

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by REMOJO. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

COOKIES

REMOJO uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our app but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the app as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all.

BLOCKING AND DISABLING COOKIES AND SIMILAR TECHNOLOGIES

Wherever you're located you may also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and you may not be able to fully utilize all of its features and services. You should also be aware that you may also lose some saved information (e.g. saved login details, site preferences) if you block cookies on your browser. Different browsers make different controls available to you. Disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser, you should visit your browser's help menu for more information.

PAYMENT DETAILS

In respect to any credit card or other payment processing details you have provided us, we commit that this confidential information will not be stored directly by us and only stored by the secure payment providers (Google, Apple, Stripe, Paypal) which we use to process customer transactions in line with their standards and policies.

KIDS' PRIVACY

We do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

CHANGES TO OUR PRIVACY POLICY

We may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not want to agree to this or any updated Privacy Policy, you can delete your account.

THIRD-PARTY SERVICES

We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services ("Third- Party Services").

You acknowledge and agree that REMOJO shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. REMOJO does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.

TRACKING TECHNOLOGIES

Local Storage

Local Storage sometimes known as DOM storage, provides web apps with methods and protocols for storing client-side data. Web storage supports persistent data storage, similar to cookies but with a greatly enhanced capacity and no information stored in the HTTP request header.

Sessions

$elnombre uses "Sessions" to identify the areas of our website that you have visited. A Session is a small piece of data stored on your computer or mobile device by your web browser.

INFORMATION ABOUT GENERAL DATA PROTECTION REGULATION (GDPR)

We may be collecting and using information from you if you are from the European Economic Area (EEA), and in this section ofour Privacy Policy we are going to explain exactly how and why is this data collected, and how we maintain this data underprotection from being replicated or used in the wrong way.

WHAT IS GDPR?

GDPR is an EU-wide privacy and data protection law that regulates how EU residents' data is protected by companies andenhances the control the EU residents have, over their personal data.

The GDPR is relevant to any globally operating company and not just the EU-based businesses and EU residents. Our customers’ data is important irrespective of where they are located, which is why we have implemented GDPR controls as our baseline standard for all our operations worldwide.

WHAT IS PERSONAL DATA?

Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity.

The Data Protection Principles include requirements such as:

Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person would reasonably expect.
Personal data should only be collected to fulfil a specific purpose and it should only be used for that purpose. Organizations must specify why they need the personal data when they collect it.
Personal data should be held no longer than necessary to fulfil its purpose.
People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data, and that their data be updated, deleted, restricted, or moved to another organization.

WHY IS GDPR IMPORTANT?

GDPR adds some new requirements regarding how companies should protect individuals' personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts it's simply the right thing to do. At REMOJO we strongly believe that your data privacy is very important and we already have solid security and privacy practices in place that aim to comply with the requirements of this new regulation.

INDIVIDUAL DATA SUBJECT'S RIGHTS - DATA ACCESS, PORTABILITY AND DELETION

We are committed to helping our customers meet the data subject rights requirements of GDPR. REMOJO processes or stores all personal data in fully vetted, DPA compliant vendors. We do store all conversation and personal data for up to 6 years unless your account is deleted. In which case, we dispose of all data in accordance with our Terms of Service and Privacy Policy, but we will not hold it longer than 60 days.

CALIFORNIA RESIDENTS

The California Consumer Privacy Act (CCPA) requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.

We are also required to communicate information about rights California residents have under California law. You may exercise the following rights:

Right to Know and Access. You may submit a verifiable request for information regarding the: (1) categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you.
Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.
Right to Delete. You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

We do not sell the Personal Information of our users.

For more information about these rights, please contact us.

CALIFORNIA ONLINE PRIVACY PROTECTION ACT (CALOPPA)

CalOPPA requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.

CalOPPA users have the following rights:

Right to Know and Access. You may submit a verifiable request for information regarding the: (1) categories of PersonalInformation we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you
Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.
Right to Delete. You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.
Right to request that a business that sells a consumer's personal data, not sell the consumer's personal data.

CONTACT US

Don't hesitate to contact us if you have any questions.

Via Email: support@remojo.com